Member Satisfaction Survey

USALLIANCE Member Feedback

Hi there, thanks for taking the time to provide your valuable feedback to us. We look forward to hearing what you have to say!

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* 1. How likely is it that you would recommend USALLIANCE Financial to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 2. How well do our products meet your needs?

Extremely well - I use all of them!

Very well - I use most of them.

Somewhat well - There are a few missing.

Not so well - There is a lot missing.

Not at all well - I don't use any USALLIANCE products.

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* 3. Overall, how satisfied or dissatisfied are you with your credit union experience?

Very satisfied - USALLIANCE is my Credit Union soulmate.

Somewhat satisfied - I love USALLIANCE, but I'm not IN LOVE with USALLIANCE.

Neither satisfied nor dissatisfied - meh.

Somewhat dissatisfied - I have some issues with USALLIANCE, but we're working on them

Very dissatisfied - It might be time to break up.

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* 4. To what extent is USALLIANCE your primary banking service?

It's my primary account. I love USALLIANCE!

It's a secondary account, I do the bulk of my banking at a different Credit Union.

It's a secondary account, I do the bulk of my banking at a Bank.

It's a peripheral account. I rarely use these funds.

I have a USALLIANCE account? Since when?

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* 5. Which of the following words/phrases would you use to describe our products and services? Select all that apply.

Reliable

High quality

Easy to use

Unique

Great rates

Technologically advanced

Modern

Friendly

Overpriced

Unfriendly

Impractical

Ineffective

Poor quality

Unreliable

Outdated

Hard to use

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* 6. What do you think of our product rates?

Excellent - I always find great rates at USALLIANCE!

Average, but the customer service makes up for that.

Average - sometimes they're high, sometimes they're low.

Below average - there are only a few products with great rates.

Poor - there are always better rates elsewhere.

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* 7. How would you rate your experiences (if you've had any) with our Member Relations team?

Fantastic - I can always count on a timely response and a helpful answer.

Great - My problem was solved in a somewhat timely manner.

Pretty Good - It took awhile, but my problem was solved.

Just okay - It took awhile, and my problem was not solved.

Not good - Still waiting on a response....

I've never interacted with Member Relations

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* 8. How long have you been a member of USALLIANCE?

Less than a year- Hi, I'm new here.

1 - 2 years - I'm enjoying being a USALLIANCE member so far!

3 to 5 years - This place is awesome.

5 to 10 years - We go way back.

More than 10 years- I'm a lifer.

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* 1. How likely is it that you would recommend USALLIANCE Financial to a friend or colleague?

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* 2. How well do our products meet your needs?

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* 3. Overall, how satisfied or dissatisfied are you with your credit union experience?

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* 4. To what extent is USALLIANCE your primary banking service?

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* 5. Which of the following words/phrases would you use to describe our products and services? Select all that apply.

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* 6. What do you think of our product rates?

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* 7. How would you rate your experiences (if you've had any) with our Member Relations team?

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* 8. How long have you been a member of USALLIANCE?

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* 9. Do you have any other comments, questions, concerns, or feedback? How can we help you live your life fully?