Rite-Hite Newsletter Survey - Dec 2016 Question Title * 1. Using a scale of 1=Less Important to 5=Very Important, please indicate the importance of the following business challenges for you or your company: 1 2 3 4 5 N/A Employee Safety Employee Safety 1 Employee Safety 2 Employee Safety 3 Employee Safety 4 Employee Safety 5 Employee Safety N/A Energy Savings Energy Savings 1 Energy Savings 2 Energy Savings 3 Energy Savings 4 Energy Savings 5 Energy Savings N/A Environmental Control Environmental Control 1 Environmental Control 2 Environmental Control 3 Environmental Control 4 Environmental Control 5 Environmental Control N/A Supply Chain and Facility Security Supply Chain and Facility Security 1 Supply Chain and Facility Security 2 Supply Chain and Facility Security 3 Supply Chain and Facility Security 4 Supply Chain and Facility Security 5 Supply Chain and Facility Security N/A Improving Productivity Improving Productivity 1 Improving Productivity 2 Improving Productivity 3 Improving Productivity 4 Improving Productivity 5 Improving Productivity N/A Meeting Government or Safety Regulations Meeting Government or Safety Regulations 1 Meeting Government or Safety Regulations 2 Meeting Government or Safety Regulations 3 Meeting Government or Safety Regulations 4 Meeting Government or Safety Regulations 5 Meeting Government or Safety Regulations N/A Other (please specify) Question Title * 2. Are there any specific industry trends, regulations, or practices that you are watching or focusing on in 2017? Question Title * 3. How do you educate yourself on products/issues that affect your business?: [check all that apply] Company Websites Product Literature White Papers / Case Studies Webinars Seminars / Trade Shows Call to Representative or Company Other (please specify) Question Title * 4. Using a scale of 1=Less Important to 5=Very Important, please indicate the importance of the following customer service offerings: 1 2 3 4 5 N/A Website with Easy to Find Information Website with Easy to Find Information 1 Website with Easy to Find Information 2 Website with Easy to Find Information 3 Website with Easy to Find Information 4 Website with Easy to Find Information 5 Website with Easy to Find Information N/A Online Live Chat Online Live Chat 1 Online Live Chat 2 Online Live Chat 3 Online Live Chat 4 Online Live Chat 5 Online Live Chat N/A Timely Response Timely Response 1 Timely Response 2 Timely Response 3 Timely Response 4 Timely Response 5 Timely Response N/A Online Products and Parts Ordering Online Products and Parts Ordering 1 Online Products and Parts Ordering 2 Online Products and Parts Ordering 3 Online Products and Parts Ordering 4 Online Products and Parts Ordering 5 Online Products and Parts Ordering N/A Order Status Updates (Ship, Delivery and Install Dates) Order Status Updates (Ship, Delivery and Install Dates) 1 Order Status Updates (Ship, Delivery and Install Dates) 2 Order Status Updates (Ship, Delivery and Install Dates) 3 Order Status Updates (Ship, Delivery and Install Dates) 4 Order Status Updates (Ship, Delivery and Install Dates) 5 Order Status Updates (Ship, Delivery and Install Dates) N/A Order and Service History Order and Service History 1 Order and Service History 2 Order and Service History 3 Order and Service History 4 Order and Service History 5 Order and Service History N/A Other (please specify) Question Title * 5. Does your company have plans to expand or are you considering any building improvement projects in 2017? Yes No Next